Pam is the friendly but often frustrated receptionist at the Scranton branch of the fictitious paper-distributor Dunder Mifflin. She can seem shy or hesitant to speak her mind, but enjoys chatting with her best friend and current fiance, salesman Jim Halpert. She often helps Jim play pranks on his deskmate Dwight Schrute. Her boss Michael Scott often asks her to do strange office tasks, and mocks her about being a receptionist. At the beginning of the series she had been dating warehouse worker Roy Anderson since high school and engaged to him for three years.